6398 US Highway 421
Vilas, NC 28692
Easy Storage Solutions:
Mast Farm Storage
Conveniently located on US-421, Mast Farm offers on-site self-storage, mobile pod delivery, and dedicated spaces for storing autos, boats, campers, and RVs. Reserve one of our affordably priced units online. Setup your portal account for quick move-in and take control of your monthly payments. Whether you need a pod for a month or are looking for longer-term storage solutions, Mast Farm Storage has you covered.
Great Service, Great Prices, Great Location!
Store Your Belongings With Us
I've decided I no longer want the unit I rented and I haven't moved in yet. How do I cancel or reschedule my move in?
You can cancel your order at no cost to you if you contact us by 4 p.m. local time the day before your move-in date or before your first container is scheduled to be delivered. Otherwise, you may be charged a cancellation fee. If you cancel after your move-in date or once your pod has been delivered, the first month’s rent, any delivery fee(s), and Contents Protection coverage (if applicable) will be charged and are nonrefundable.
Need to make changes to your order?
To cancel your entire order before your move-in or delivery date: Chat with one of our associates or call (828) 297-3276 by 4 p.m. the day before your pod move-in or delivery date. You must connect with our Customer Care Team – either by chat or phone – to cancel. We can’t accept cancellation requests by email, social media, or voicemail.
To cancel your entire order after your move-in or pod delivery: Chat with one of our associates or call (828) 297-3276 as soon as possible. The first month’s rent, any delivery fee(s), and Contents Protection coverage (if applicable) are non-refundable.
To cancel part of your order: Chat with one of our associates or call (828) 297-3276 by 4 p.m. local time the day before your move-in or scheduled pod delivery to cancel part of your order at no cost. Example: If you need to change your order from three pods to two and contact us by 4:30 p.m. local time the day before, a cancellation fee will not apply.
To reschedule your move-in or pod delivery: If you don’t want to cancel your order, but your move-in or delivery date no longer works for you, you can reschedule your dates. Visit your account to change your delivery date by 4 p.m. local time the day before your current service date with no fee. If this is your first delivery or special order, chat with one of our associates or call us at (828) 297-3276.
We recommend rescheduling all parts of your order (move-in, delivery, pickup, and transit, if applicable) as soon as possible. For customers that have scheduled a pod delivery, please keep in mind that most areas require at least 10 days advance notice to deliver and pick up customers' pods. Some areas may require more notice.
To make other changes to your order: Chat with one of our associates or call (828) 297-3276 by 4 p.m. local time the day before your move-in or delivery for requests beyond modifying container quantities and service dates. Example: You want to upgrade from a 16-foot container to a 20-foot container. Modifying products and services may result in a change to applicable fees.
What is not covered by the Contents Protection Option (CPO)?
Damage resulting from improper packing, normal shifting or intentional acts by the customer to the contents or the container is not protected. Mast Farm Storage will also not assume liability for burglary and/or theft of personal property for on-site containers. Additional details are outlined in the Contents Protection Option Summary.
Does Mast Farm offer Contents Protection Coverage options, or coverage for damage to the container?
Mast Farms offers two types of protection options through Storage Protectors––Container Only Option (COO), and Contents Protection Option (CPO).
Below, you will find basic information on both options including price ranges.
Container Only Option (COO)
Pursuant to the terms of the Mast Farm Storage Rental Agreement, customer's are responsible for any damage to a unit while the unit is the customer's care and possession. The COO gives you the opportunity to protect yourself against financial loss in the event the Mobile Pod container itself suffers any damage. Mast Farm charges one low price per month for this coverage. Damage to the container however will not be covered if the damage was caused by willful or intentional acts or items stored in the container prohibited by the Mast Farm Storage rental agreement.
Contents Protection Option (CPO)
Events may occur that may cause damage to your items stored in our units and also damage to the container itself. Your items may have little or no coverage under homeowners or renters insurance policies. Additionally, Mast Farm Storage is not responsible for damage to your stored property and our rental agreement requires you to maintain coverage for your personal property stored in our container, so it is important to find coverage for your possessions.
You are also responsible for any damage to the container under our rental agreement. As a solution, we offer CPO. Your contents and the container will be covered from a variety of risks under this option.
Certain exclusions and limitations apply. Please either call a Mast Farm Storage agent for full coverage details or you may consult the Storage Protectors' Brochure for more information.
Storage Protectors’ Contents Protection Option (CPO) gives you the choice of how much coverage you elect to purchase based on the declared value of the contents you intend to store in a unit.