828 297  FARM (3276)

Frequently Asked Questions

Do I get my rental deposit back when I'm done renting?

As long as you leave your unit clean and undamaged, your deposit will be returned when you vacate your unit.

Are there shelves included in the Container?

Shelves do not come standard in the moblie units and self-storage containers at Mast Farm. To inquire about our optional shelving options, please contact a Mast Farm Storage agent.

Does Mast Farm offer Contents Protection Coverage options, or coverage for damage to the container?

Mast Farms offers two types of protection options through Storage Protectors––Container Only Option (COO), and Contents Protection Option (CPO). 

Below, you will find basic information on both options including price ranges.

  1. Container Only Option (COO)

Pursuant to the terms of the Mast Farm Storage Rental Agreement, customer's are responsible for any damage to a unit while the unit is the customer's care and possession. The COO gives you the opportunity to protect yourself against financial loss in the event the Mobile Pod container itself suffers any damage. Mast Farm charges one low price per month for this coverage. Damage to the container however will not be covered if the damage was caused by willful or intentional acts or items stored in the container prohibited by the Mast Farm Storage rental agreement.

  1. Contents Protection Option (CPO)

Events may occur that may cause damage to your items stored in our units and also damage to the container itself. Your items may have little or no coverage under homeowners or renters insurance policies. Additionally, Mast Farm Storage is not responsible for damage to your stored property and our rental agreement requires you to maintain coverage for your personal property stored in our container, so it is important to find coverage for your possessions. 

You are also responsible for any damage to the container under our rental agreement. As a solution, we offer CPO. Your contents and the container will be covered from a variety of risks under this option. 

Certain exclusions and limitations apply. Please either call a Mast Farm Storage agent for full coverage details or you may consult the Storage Protectors' Brochure for more information.
Storage Protectors’ Contents Protection Option (CPO) gives you the choice of how much coverage you elect to purchase based on the declared value of the contents you intend to store in a unit. 

Is there a weight limit for pods that are delivered to my home?

Yes. The maximum weight load for our mobile units is as follows:

  • 2,800 pounds for 20-Foot Unit (20' W x 8' D x 8' H)

  • 2,500 pounds for 16-Foot Unit (16' W x 8' D x 8' H)

What type of lock should I use on my unit?

We recommend a 2 ¾” (70mm) Disc Lock. For your convenience, we have disc locks for sale both online and on-site.

What size pod should I rent?

It really depends on how much you need to store. Click here to select the best pod size for you based on the items you're storing.

What size units are available at Mast Farm?

We offer several pod sizes at our facility. The ceiling height for storage units at our location is approximately 8’ and range in length from 5' to 20'.

Can I visit my storage unit after hours?

At Mast Farm Storage, we want customers to visit their storage unit when it's most convenient for them. When you rent a unit with us, you have 24/7 access to your pod.

Can I store my boat or RV at Mast Farm Storage?

Yes! We have dedicated space to accommodate boats, RVs, campers, ATVs, and more! If you're interested in storing your vehicle at our facility, contact us today.

What items can I keep in a pod at Mast Farm Storage?

You CAN safely store appliances clothes, business inventory, electronics, furniture, and sporting equipment in any of our pods. We do not store food, drugs, our of service vehicles, or anything flammable or combustible (i.e., gas, propane tanks, car batteries).

Do you offer pod delivery service?

Yes! You can rent one of our mobile pods and have your unit delivered to your door. Choose the pod size that best fits your needs (8 x 16 or 8 x 20) and select a delivery date for your pod drop off. Schedule a pick up and we'll return your pod to our facility for safe keeping.

Where can I find my gatecode?

You can find your gatecode by:

  • logging into you account, clicking on the Self Storage tab, and selecting Your Units, or

  • by calling our facility manager at 828-297-FARM (3276)