828-297-FARM (3276)
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I've decided I no longer want the unit I rented and I haven't moved in yet. How do I cancel or reschedule my move in?
You can cancel your order at no cost to you if you contact us by 4 p.m. local time the day before your move-in date or before your first container is scheduled to be delivered. Otherwise, you may be charged a cancellation fee. If you cancel after your move-in date or once your pod has been delivered, the first month’s rent, any delivery fee(s), and Contents Protection coverage (if applicable) will be charged and are nonrefundable.
Need to make changes to your order?
To cancel your entire order before your move-in or delivery date: Chat with one of our associates or call (828) 297-3276 by 4 p.m. the day before your pod move-in or delivery date. You must connect with our Customer Care Team – either by chat or phone – to cancel. We can’t accept cancellation requests by email, social media, or voicemail.
To cancel your entire order after your move-in or pod delivery: Chat with one of our associates or call (828) 297-3276 as soon as possible. The first month’s rent, any delivery fee(s), and Contents Protection coverage (if applicable) are non-refundable.
To cancel part of your order: Chat with one of our associates or call (828) 297-3276 by 4 p.m. local time the day before your move-in or scheduled pod delivery to cancel part of your order at no cost. Example: If you need to change your order from three pods to two and contact us by 4:30 p.m. local time the day before, a cancellation fee will not apply.
To reschedule your move-in or pod delivery: If you don’t want to cancel your order, but your move-in or delivery date no longer works for you, you can reschedule your dates. Visit your account to change your delivery date by 4 p.m. local time the day before your current service date with no fee. If this is your first delivery or special order, chat with one of our associates or call us at (828) 297-3276.
We recommend rescheduling all parts of your order (move-in, delivery, pickup, and transit, if applicable) as soon as possible. For customers that have scheduled a pod delivery, please keep in mind that most areas require at least 10 days advance notice to deliver and pick up customers' pods. Some areas may require more notice.
To make other changes to your order: Chat with one of our associates or call (828) 297-3276 by 4 p.m. local time the day before your move-in or delivery for requests beyond modifying container quantities and service dates. Example: You want to upgrade from a 16-foot container to a 20-foot container. Modifying products and services may result in a change to applicable fees.